• If your item is in stock it will be dispatched to you within 1-5 working days.
  • You will receive an email from us within 24 hours of your order to confirm your order details.
  • Normally we keep all the items featured on our site in stock. If however, the product has to be specially made or customized in any way we would ask that you please allow up to 7-10 working days for your order to be sent out to you. We will notify you as your order progresses with an update on delivery time.
  • This will apply to customised products ordered for club crests and any other specific details.
  • Please note that we cannot exchange or refund any of the following personalised items.


Please note that we will need to wait 21 days before being able to trace, replace or refund lost items.

Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Service Department through website chat who will be happy to assist or send a message to

We hope that you enjoy your purchase from Penna Sliotar™ and thank you again for shopping with us.